We aim to have your item sent out from our warehouse within 1-3 business days.

DELIVERY TIME FRAMES:

Delivery WA Only
Perth Metro - 5-7 Working Days
WA Regional - 5-10 Working Days

Yes, someone must be available to accept delivery as we require a signature as proof of receiving goods. We recommend having an additional person at the delivery address to assist with the placement of your items inside of your house. Furthermore, our carriers and delivery partners provide a door-to-door service, which does not include carrying the items inside. Where there is nobody to receive the goods a re-delivery fee may be charged. When we can we will call before attempting delivery.

Yes, when your order is dispatched, you will receive a dispatched confirmation email with your tracking number. You can then track the order with the consignment tracking number.

Yes, we accept returns up to 30 days after delivery*

View our returns and refunds policy for more information.

In order to get a refund, please contact us as soon as possible if you wish to cancel your order (2.5% admin fee may apply). If your item has already been dispatch, delivery cost for both ways will be charged to you. 

All products are supplied subject to the manufacturer’s warranty only and are limited in time as specified by the manufacturer. We do not offer any extended warranty. We can refer you to the supplier’s warranty team if there is a problem.

All WA Split Systems branded products are supplied with a 12-month defects warranty.

Clauses 8.1 and 8.2 are warranties against defects and those warranties cannot be excluded under the Australian Consumer Law (ACL). You are entitled:
(a) to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage; and
(b) to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

WA Split Systems can help guide you if a warranty issue arises. Firstly you will need to contact the manufacturer as soon as possible and lodge a warranty request. The number for each manufacturer will be on the warranty form which came with the system purchased. When placing a warranty claim you will need to provide proof of purchase (your tax invoice).

We accept Bank Deposit, Visa, Mastercard, PayPal and Zip Pay.

On the checkout page please select payment method 'Bank Deposit'. Once you have completed your order you will be provided with our bank details as well as a tax invoice sent to your email.

Please make the direct deposit and use your order number as a reference.